9phcom Privacy Policy

1. Introduction

9phcom is committed to protecting the privacy of every Filipino player who entrusts us with their personal information. We understand that handing over your name, contact details, and financial information requires trust — and we take that seriously. This Policy sets out, in clear terms, exactly what we do with your data, why we do it, and what you can do about it.

This Policy applies to all personal information collected through the 9phcom website, any associated mobile-optimized interface, live chat support interactions, email correspondence, and any other channel through which you interact with 9phcom. It applies regardless of whether you are a registered player, a visitor browsing the platform, or a person who contacts our support team without registering an account.

Please read this Policy carefully alongside the 9phcom Terms & Conditions. Together, these documents form the foundation of our relationship with you as a player.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 9phcom acts as the Data Controller in respect of personal data collected through the 9phcom.cam platform. As Data Controller, 9phcom determines the purposes for which and the means by which your personal data is processed.

If you have questions about this Policy, wish to exercise your data rights, or wish to submit a formal complaint relating to the processing of your personal data, please contact the 9phcom Data Privacy Officer through the contact details provided in Section 14 of this Policy.

3. Information We Collect

3.1 Information You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion, you may provide the following categories of personal information:

• Full legal name and date of birth
• Registered mobile number (including GCash- or Maya-linked numbers)
• Email address
• Government-issued identification document details (for KYC purposes)
• Payment account identifiers (e.g., GCash mobile number, bank account name)
• Correspondence content submitted via live chat, email, or support tickets

3.2 Information Collected Automatically

When you access or use the 9phcom platform, certain technical data is collected automatically, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session timestamps, pages visited, and navigation paths
• Game activity logs (games played, bet amounts, session durations)
• Cookie identifiers and similar tracking tokens (see Section 7)

3.3 Information from Third Parties

9phcom may receive personal data from third-party service providers, including payment processors (e.g., GCash, Maya, BPI, BDO), identity verification services, and fraud prevention partners. This data is used solely for the purposes described in Section 4 of this Policy.

4. How We Use Your Data

9phcom processes personal data only for specific, legitimate purposes. The table below summarizes our primary processing activities:

• Account management: To register, verify, maintain, and close your 9phcom account.
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver promotions you have opted into.
• Identity verification (KYC): To comply with anti-money laundering (AML) and counter-terrorist financing (CTF) obligations, and to verify that you meet the 21+ age requirement.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account abuse, and unauthorized access.
• Customer support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Responsible gaming: To monitor gaming behavior for signs of problem gambling and to enforce self-imposed limits or exclusions requested by you.
• Legal and regulatory compliance: To fulfill reporting obligations to PAGCOR and other competent Philippine regulatory authorities.
• Platform improvement: To analyze aggregate usage patterns and improve the functionality, design, and content of the 9phcom platform.
• Marketing communications: To send promotional offers and updates, where you have provided consent or where a legitimate interest exists. You may opt out of marketing communications at any time.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, 9phcom processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration (e.g., account creation, payment processing, game access).
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML/CTF obligations, PAGCOR reporting requirements, and age verification mandates.
• Legitimate interest: Processing necessary for 9phcom's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Where no other legal basis applies, processing based on your freely given, specific, informed, and unambiguous consent (e.g., marketing communications). You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

6. Data Sharing and Disclosure

9phcom does not sell or commercially exploit your personal data. We may share your information with the following categories of recipients, strictly on a need-to-know basis:

6.1 Service Providers

Third-party vendors who provide essential platform functions, including payment processors (GCash, Maya, BPI, BDO, Coins.ph), identity verification providers, cloud hosting services, fraud detection services, and customer support platform providers. These entities are contractually bound to process your data only on 9phcom's instructions and to maintain appropriate security standards.

6.2 Game Providers

Licensed game studios (e.g., JILI, Evolution Gaming, Pragmatic Play) may receive limited session and account identifiers to authenticate you within their game environments. These providers operate under their own certified security and privacy standards.

6.3 Regulatory Authorities

9phcom may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or legitimate regulatory request.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 9phcom's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

7. Cookies and Tracking Technologies

9phcom uses cookies and similar technologies (such as local storage tokens and session identifiers) to operate and improve the platform. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. They cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, game filters, and display options. These improve your experience but are not essential.
• Analytics cookies: Collect anonymized, aggregate data about how players use the platform (e.g., most visited pages, common navigation paths). This data is used to improve platform design and performance. Individual player behavior is not identifiable from this data.

9phcom does not use advertising or cross-site tracking cookies. You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to use the platform.

8. Data Retention

9phcom retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods are as follows:

• Account and KYC data: Retained for a minimum of five (5) years after account closure, in compliance with AMLC and PAGCOR record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for three (3) years from the date of the interaction, unless a longer period is required for dispute resolution purposes.
• Technical and usage data: Retained in identifiable form for up to twelve (12) months, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification.

9. Data Security

9phcom implements a multi-layered set of technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and our servers
• Encryption of sensitive data at rest, including stored payment identifiers and identity document copies
• Role-based access controls ensuring that only authorized personnel with a legitimate operational need can access your personal data
• Two-factor authentication requirements for internal administrative access to production systems
• Regular security audits and penetration testing by independent third-party security professionals
• Automated fraud detection and anomaly monitoring to identify and respond to suspicious account activity in real time

While 9phcom takes all reasonable steps to protect your data, no internet-based system is completely immune to risk. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 9phcom will notify you and the National Privacy Commission (NPC) within the timeframes required under the Data Privacy Act of 2012.

10. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in respect of personal data that 9phcom holds about you:

• Right to be informed: The right to know that your personal data is being collected and processed, and the purposes for which it is being used — which is the primary purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data 9phcom holds about you and information about how it is being processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data. You may update basic account information directly through your account settings.
• Right to erasure: The right to request deletion of your personal data, subject to 9phcom's legal obligations to retain certain records (e.g., AML/KYC data for the legally required retention period).
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to object: The right to object to processing based on legitimate interests, including direct marketing communications. You may opt out of marketing emails at any time by contacting support.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the rights listed above, please contact the 9phcom Data Privacy Officer as described in Section 14. Requests will be acknowledged within five (5) business days and resolved within thirty (30) calendar days, unless an extension is required due to complexity.

11. Children's Privacy and Age Restrictions

The 9phcom platform is strictly for adults aged 21 years and above, consistent with the minimum age requirements imposed by PAGCOR for casino-style gaming in the Philippines. 9phcom does not knowingly collect personal data from individuals below the age of 21.

Age verification is conducted as part of the account registration process and again at the point of KYC verification. If 9phcom becomes aware that personal data has been collected from an individual under the age of 21 without parental consent, such data will be deleted promptly and the associated account will be closed.

12. Cross-Border Data Transfers

Some of 9phcom's third-party service providers — including cloud infrastructure providers and licensed game studios — may process data in jurisdictions outside the Philippines. Where such transfers occur, 9phcom takes steps to ensure that an adequate level of protection is maintained, including through contractual data processing agreements that incorporate data protection standards consistent with the Data Privacy Act of 2012.

By using the 9phcom platform, you acknowledge that your personal data may be transferred to, stored, and processed in countries outside the Philippines. 9phcom will not transfer your personal data to jurisdictions that do not provide an adequate level of protection without your explicit consent or without appropriate contractual safeguards.

13. Changes to This Privacy Policy

9phcom may update this Privacy Policy periodically to reflect changes in our data practices, applicable law, or regulatory requirements. The effective date at the top of this Policy indicates when the most recent revision was made.

Material changes to this Policy will be communicated to registered players via email or on-site notification at least seven (7) days prior to the effective date of the change. Continued use of the 9phcom platform after the effective date of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you may close your account by contacting support.

14. Contact Us & Privacy Complaints

If you have questions about this Privacy Policy, wish to exercise your data rights, or wish to file a privacy-related complaint, you may contact the 9phcom Data Privacy Officer through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available on-site daily from 8:00 AM to 12:00 MN Philippine Standard Time

9phcom will acknowledge privacy requests within five (5) business days of receipt. If you are not satisfied with how 9phcom has handled your privacy complaint, you have the right to escalate your concern to the National Privacy Commission (NPC) of the Philippines. Information about filing a complaint with the NPC is available on the NPC's official government website.